General
Articles to help you navigate most parts of eCaring.
- How can Staff add Mileage to a Visit?
- Master Schedule - Shift Monitor
- Text Messaging (SMS)
- eCaring Threaded Messages
- How to Create and Edit Roles & Permissions
- How to Assign Roles
- How to Create a New Payor Rate
- How To Update Service Rates
- How to Schedule Staff for Admin Related Time (Orientation, Office Time, Trainings, etc.)
- Missed Clock-in and Out Alerts and Notifications Configuration
- How to Create and Manage Service Tasks
- What is the best internet browser for eCaring?
- Dashboard Options
- Differentials
- Telephony FAQ & Process
- How to Exclude or Include Staff Using Care Circle
- How to Export a Report or Table
- EVV Errors and What They Mean
Support
Authorization Management
Scheduling
- How to Move a Filled Shift to Open
- How to Setup and Use Shift Override Notes
- How to Edit a Shift or Recurrence (Video)
- How to Enter a Schedule-Shift & Recurrence (Video)
- Why Can't I Delete a Shift?
- How to End Date a Recurring Schedule
- How to Use Staff Search Criteria and Understanding the Match Score
- How to Fill an Open Shift
- How to Change the Time of a Shift - One Time Occurrence
- Why can't I add a field staff to a client's schedule?
- How to Manually Clock In/Out Field Staff
- How to Edit a Recurring Shift
- Scheduling Over Authorization Hours
- How to Cancel a Shift
- How to Add a Recurring Schedule to an Existing Authorization
- How to use the Quick Action Feature to Edit, Cancel or perform a Manual Clock-in/Out
- How to view Shift Audit Log