Frequently Asked Questions
In this area, you will find answers to frequently asked questions of new and existing eCaring users
- How to End Date a Recurring Schedule
- How to Adjust the Location Pin For the Client's Service Address
- Troubleshooting Clock In/Out Issues: Common Causes and Solutions
Release Notes
eCaring Release Notes
- Release Notes - April 2026 Release 2
- Release Notes - April 2026
- Release Notes - February and March 2026
- Release Notes - December 2025 Authorizations
- Release Notes - December 2025
Getting Started
Just getting started with eCaring? Start here for helpful information about eCaring, tenant set-up, and other settings
- Travel Time and Mileage Agency Settings
- Manage Payable and Billable Reasons for Shift Cancellations
- Alerts and Notifications Configuration: Missed Clock-in/out & Follow-Up Required
Electronic Visit Verification - EVV
Explore articles regarding Electronic Visit Verification Configuration and Aggregator Integrations. Review common errors and how to resolve them.
- How to Determine Readiness for EVV Configuration
- How to Enable EVV in eCaring
- Sandata EVV Errors and What They Mean
- HHAeXchange Common Error Messages and Actions for Resolution
- Finding Massachusetts ASAP Member Info for EVV
Reports
Tips and Tricks to help with reporting and building custom reports.
- How to Create and View Reports
- How to Group and Ungroup Data in Reports for Better Analysis
- How to Export a Report or Table
Mobile App
eCaring Staff Mobile App articles to assist with training field staff and troubleshooting common app questions for iOS and Android
Financial
Review this area for information on Accounting Setup, Verification, Billing and Payroll articles