Frequently Asked Questions
In this area, you will find answers to frequently asked questions of new and existing eCaring users
- How can I change the date or time of a completed visit?
- How to Move a Filled Shift to Open
- How to End Date a Recurring Schedule
- How to End Date an Authorization
- How to Edit Staff Demographics
- How to Download or Create a pdf of an Activity Record
- How to Adjust the Location Pin For the Client's Service Address
- How to Update a Client Status
- Why Can't Staff Clock In/Out?
- Troubleshooting Clock In/Out Issues: Common Causes and Solutions
- Troubleshooting Persistent App Issues: Steps to Resolve Problems
- How to Export a Report or Table
- How to Use Reporting Filters
- What is the best internet browser for eCaring?
- How to Use Care Circle
- How to Edit Activity Notes (Tasks) as an Admin
- How to Update an Authorization
- Why Can't I Create an Authorization?
- How to view Shift Changes and Activity?
- How to Fill an Open Shift
- How to Change the Time of a Shift - One Time Occurrence
- Why can't I add a field staff to a client's schedule?
- How to Manually Clock In/Out Field Staff
- How to Edit a Recurring Shift