This article explains why a user's profile may display "Invite" instead of "Reset password" on the Login Details of the staff profile.
Reason for "Invite" Status
When a user's profile shows "Invite" instead of "Reset password," it indicates that the user has not yet set up their login information through the invitation process. However, if the user can access the mobile app without issues, this status does not affect their ability to use the app. Another way to determine if a user has accessed the mobile app is if the email is grayed out when selecting edit profile.
Example:
This user has not yet accepted the Mobile App invite
This user has accepted the invite and created a password
How to Reset Password
If assistance is needed for resetting the password, the "Invite" option can be used to complete the password reset process. This allows the user to receive a new invitation to set up their login credentials.
The "Invite" status in a user's profile is normal if they have successfully installed and are using the mobile app. If a password reset is necessary, selecting the "Invite" option will facilitate this process. For any further questions or assistance, please reach out to customer support.