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Troubleshooting Payroll Processing Delays: Steps to Resolve Issues

This article provides guidance on what to do if your payroll preview and processing are taking longer than usual.

Understanding Payroll Processing Delays

If you are experiencing delays in previewing and processing payroll, there are a few steps you can take to address the issue:

  1. Check the Weekending Date: Ensure that you have entered the correct weekending date for the payroll you are attempting to process. Incorrect dates can sometimes lead to processing delays.

  2. Be Patient: Payroll processing times can vary based on several factors, including system load and the complexity of the payroll data. If it is taking longer than usual, it may simply require additional time to complete.

  3. Escalate the Issue: If the payroll preview has completed but the processing is still taking an unusually long time, consider escalating the issue to your product and development team for further assistance. They may be able to provide insights or solutions to expedite the process.


Delays in payroll processing can occur for various reasons. By checking the weekending date and allowing some time for the system to process, you can often resolve the issue. If delays persist, escalating the matter to the appropriate team may help in finding a resolution.