Release Notes: May 13, 2025

eCaring Release Notes

Updates to the Authorization Screen

Enhanced Authorizations

• Authorizations now display adopted service-level information such as payor programs, procedure codes, and modifiers. If you are using EVV, you can check or uncheck "Apply EVV" at an authorization level.

• For our Massachusetts Customers who are billing CCA clients for both plans they offer, this will allow you to customize the CCA payer ID at the client level instead of creating a duplicate CCA payer.

• This is part of our Authorizations roadmap and we will continue to enhance this functionality over the coming months

Easy Access to Your IVR/Telephony and Messaging Number

• We've added your agency's IVR number and Messaging number to the header bar in eCaring so that it's visible at all times.

  • TIP: Encourage your caregivers to save this toll-free number as a contact in their system - this way they always know when your agency sends them a message, it also makes it easy for them to send you a message when they need to reach out!

Other new Features

Enhanced Quick Search - Telephone Numbers

• We've added telephone numbers to the quick search options - you can now search via a telephone number to find the related profile.

Bug Fixes

• Visit Payable/Billable Settings
  • We fixed a bug caused by the Payable and Billable Reason settings. Previously, updates made in Shift Details to mark a visit as payable/billable or non payable/billable were ignored and the system only followed the Cancellation Reason's default settings. This could cause visits to be mistakenly excluded or included for payroll or billing batches. Now, the system correctly factors in Shift Details updates to determine if the visit is payable and/or billable.
• EDI Files Taxonomy Code
  • We have addressed a bug with EDI files where the taxonomy code, when provided, was in the incorrect segment.
• Verification Process Issues
  • When using "Override" as the Pay or Bill basis without a date adjustment, the system now properly prevents verification until all required information is provided, rather than showing conflicting messages and partially completing the process.
• Date Validation for Overrides
  • We addressed a bug where you can no longer create a Start Date/Time manual adjustment on the Shift Details that exceeds the end time of the visit.
• Billing Rate Changes
  • We addressed a bug where, in rare scenarios, changing the billing rate also updated the pay basis when a visit was already paid.
• Every Other Week Scheduling
  • We've addressed a bug when scheduling a recurring visit every other week and receiving an incorrect conflict message when the visits do not overlap.
• Staff Payroll History
  • We've addressed a bug in which only the most recent payroll period was displayed on the table within Staff > Payroll. Now all prior payrolls will be listed, with the most recent payroll period at the top.
• Email Routing
  • We addressed a bug where emails were going to the login email rather than the designated primary email.
• Service Name Updates
  • We've addressed a bug where updating a Service Name did not reflect under Staff Profile > Services Authorized. Any updates to a Service Name will now be reflected on the Staff Profile as well.
• Staff Availability Warnings
  • When entering Vacation or Sick Time through the availability feature, if the start date is in the past, you will only receive one warning message that the date occurs in the past. Previously, the warning would popup several times as you entered the dates and times for staff availability.
• Verification Status Count
  • We addressed a bug when applying a Verified status filter to the Verification page, the number of verified visits didn't match the status filter.
• Staff Calendar Authorization Toggle
  • The Show/Hide toggle for authorizations has been removed from the staff calendar.