Managing EVV Clock‑In/Out in eCaring (Caregiver Guide)

Summary This article explains practical steps caregivers can use to manage their roles, communicate issues, and document visits in the eCaring system—focusing on clock-in/clock-out behavior, alternatives when the mobile app cannot record EVV, and how manual verifications affect EVV data.

Clocking in and out (best practices)

• Use the caregiver mobile app to clock in and out from inside the client’s geofence.
• Ensure the device’s location services are enabled and the eCaring app is allowed to access location; inconsistent location access can cause missing clock-in or clock-out records.
• If the mobile app records both clock-in and clock-out from inside the geofence, those visits will contain EVV data.

Alternate clock-in options

• If the mobile app cannot be used, caregivers can use the telephony/IVR option to record visits as an alternative to the mobile app. TO USE IVR, YOU MUST CALL FROM THE CLIENT'S NUMBER.

Manual verification and documentation

• When a visit is manually verified (for example, by an agency user), the visit may be marked "Complete" but lack any clock-in method logged in the system.
• Visits that are manually verified without recorded EVV data will not include EVV data and will not be sent to aggregator.
• When a caregiver or agency performs a manual clock-in/verification, confirm the visit with the client and document the verification details in the system.

Common scenarios and notes

• A caregiver being able to clock out but not clock in can indicate they were not at the client location at the clock-in time.

Troubleshooting checklist for caregivers

1. Confirm you are inside the client’s geofence before clocking in.
2. Verify your device’s location services are on and the eCaring app has location permission.
3. If the app fails to record a clock-in/out, try the telephony/IVR clock-in option.
4. If you must rely on a manual verification, notify the agency, confirm details with the client, and ensure the manual verification is documented in the system.
5. If you can clock out but not clock in, report the discrepancy and include any client confirmation when documenting the visit.

Conclusion Caregivers should prioritize using the mobile app with location services enabled to ensure EVV data is captured. When the mobile app cannot record a visit, use telephony/IVR, calling from the client's telephone, and document any manual verifications clearly, understanding that manually verified visits without recorded EVV will not be sent to the aggregator. System processing improvements for back-to-back jobs support more reliable visit handling for caregivers.