Canceled visits that are marked as payable and have been approved for payroll will appear on Payroll Export for ALL Payroll templates.
Canceled visits that are marked as billable and have been approved for billing will appear on Billing Export for ALL Billing templates.
To begin, navigate to the System Settings menu and select Financials.
Scroll down to find Payable and Billable Reasons (right hand column, about halfway down)
Click to expand the menu.
When a shift is canceled, that shift will be marked as billable/payable according to the selections made on this screen.
Refer to your payor's guidelines or your business' private pay guideline to determine what is billable.