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How to Resolve Discrepancies Between Dashboard and Scheduled Hours

This article explains what to do if the total of the employee's hours on the dashboard does not correspond to the total of the hours in the schedule.

Understanding the Discrepancy Between Dashboard Hours and Scheduled Hours

When reviewing the hours worked by employees, it's important to understand the difference between the actual hours worked and the scheduled hours.

Definitions

  • Scheduled Hours: This refers to the time that an employee is scheduled to work. For example, if an aide is scheduled from 1 PM to 3 PM, their scheduled hours total 2 hours.
  • Actual Hours: This is the time that the employee actually worked. For instance, if the aide clocks in at 1 PM and clocks out at 3:15 PM, their actual hours worked would be 2.25 hours.

Steps to Address Discrepancies

  1. Verify Scheduled Hours: Check the schedule to confirm the hours the employee was supposed to work.
  2. Check Actual Hours: Review the clock-in and clock-out times to determine the actual hours worked by the employee.
  3. Calculate the Difference: Compare the actual hours worked with the scheduled hours to identify any discrepancies.
  4. Clarify the Reason for Discrepancy: Understand that differences can occur due to various reasons, such as:
    • Employees working longer than scheduled (e.g., clocking out late).
    • Changes in the schedule that were not updated in the dashboard.

If you notice a discrepancy between the total hours on the dashboard and the scheduled hours, follow the steps outlined above to clarify the situation. Understanding the distinction between scheduled and actual hours is crucial for accurate record-keeping and payroll processing.