How to Change Staff Email Address in Their Profile

Note: Once a staff confirms email and creates a password the login information cannot be changed.  Follow these steps to update the email address for emailing the staff using eCaring. 

To change an aide's email address, follow these steps:

Steps to Change an Aide's Email Address

1. Access the Staff Profile:

   • Navigate to the staff's profile that you wish to update.

2. Edit Profile:

   • Look for the option labeled "Edit Profile" within the aide's profile.
   • Select Email Addresses
     

3. Update Email Address:

   • Select Add New to enter a secondary email

4. Save Changes:

   • Ensure you save the changes to update the email address in the system.

Important Notes

• The staff's username cannot be changed at this time. If the username is an old email, the staff will continue to use that as their username to log in to the application.

Troubleshooting

• If the aide does not receive an invite to access their schedule after the email has been updated, check the spam folder for the invite email.
• If the system does not send the invite automatically, a manual reset may be required by selecting the option to Reset Password or Invite within the Login Details areas