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How to Change Staff Email Address in Their Profile

This article will assist you in changing the staff email address for correspondence in eCaring

Note: Once a staff confirms email and creates a password the login information cannot be changed.  Follow these steps to update the email address for emailing the staff using eCaring. 

To change an aide's email address, follow these steps:

Steps to Change an Aide's Email Address
  1. Access the Staff Profile:

    • Navigate to the staff's profile that you wish to update.
  2. Edit Profile:

    • Look for the option labeled "Edit Profile" within the aide's profile.
    • Select Email Addresses
  3. Update Email Address:

    • Select the edit option to update the primary email or select Add New to enter a secondary email
  4. Save Changes:

    • Ensure you save the changes to update the email address in the system.
Important Notes
  • The aide's username cannot be changed at this time. If the username is an old email, the aide will continue to use that as their username to log in to the application.
  • If the aide needs to reset their password, they will use the updated email address you input.
Troubleshooting
  • If the aide does not receive an invite to access their schedule after the email has been updated, check the spam folder for the invite email.
  • In case the system does not send the invite automatically, a manual reset may be required. Contact support to request a manual resend of the invite.