Location tracking in eCaring is generated by address entered in the client profile. Some addresses may not populate correctly for various reasons including new construction, or the pin is slightly off the home address.
If a staff member notifies you that they are unable to clock-in due to the location being out of range, you may need to adjust the location pin.
Step 1:
Verify the client address: If an apartment number, PO Box, or room number is entered in line 1 of the address an error may occur. Verify the address is entered correctly in the client profile.
Select Edit Profile to verify
Step 2:
Check the location of the pin on the map: While in the client profile select on Addresses
Next to the home or service address select the pin icon.
Step 3: Verify the Location of the Pin and Update
Verify the location of the pin, if the pin needs adjusted select on the pin and move to location directly on the client’s location.
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Step 3: Select Submit to Save
Once the new location is saved, staff will be able to clock-in within the app.
If additional assistance is needed, please contact support for further help.